At PawCare, your satisfaction means everything to us. If something isn’t right with your order, we’re here to help.

Eligibility for Returns & Exchanges

  • You can request a return or exchange within 30 days of receiving your item.

  • The product must be unused, in its original packaging, and in the same condition you received it.

  • Proof of purchase (order confirmation email or receipt) is required.

Exchanges

  • Want a different color or size?

  • Simply contact us and we’ll arrange an exchange if stock is available.

Refunds

  • Once your return is received and inspected, we’ll notify you of approval.

  • If approved, your refund will be processed to your original payment method (PayPal or debit/credit card) within 5–10 business days.

Return Shipping

  • Customers are responsible for paying return shipping costs.

  • Shipping fees are non-refundable.

  • If we sent you the wrong or defective item, we’ll cover the return shipping.

How to Start a Return

  1. Email us at 📩 pawcareee@gmail.com with your order number.

  2. Our support team will guide you through the process.

  3. Ship the product back to the address we provide.

Non-Returnable Items

  • Gift cards

  • Discounted or final sale items

💡 Tip: Always contact us first before sending any item back — we can process your request faster and ensure you get the right support.